Getting Started: Creating Teams and Adding Agents

Teams can be created to handle a certain grouping of conversations, for example you can set a team for each language you need to provide support for.

In ChatCenter settings select your bot. Click on the ‘create team’ button. A pop-up window will appear. In the pop-up window enter the team name followed by selecting the black ‘create team’ button.

Agents can be added to teams by either selecting them from the dropdown menu or typing in their user information.

Agents can be placed on multiple teams

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