Sinitic
  • Knowledge Base
  • Getting Started
    • Getting Started: Building Your Company
    • Getting Started: User Permissions
    • Getting Started: Creating Teams and Adding Agents
  • How to use ChatCenter
    • Assignment Rules
    • Setting a Welcome Message
    • Setting an Alias
    • Transferring Chats
    • Viewing Chat History
  • Webchat APIs
    • Using Webchat and ChatCenter with Different Teams and Languages
  • How to use BotEditor
    • Setting a Greeting
    • Frequently Asked Question (FAQ) Blocks
    • Setting a Confusion Message
    • Card Blocks
    • Carousel Blocks
    • JSON API Blocks in BotEditor™
  • HOW TO USE CASEMANAGER
    • How to use CaseManager™
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  1. How to use ChatCenter

Setting a Welcome Message

PreviousAssignment RulesNextSetting an Alias

Last updated 6 years ago

Agents can set a welcome message by selecting the ‘settings’ button on the right-hand side of the ChatCenter screen. Select which bot and team the welcome message is being set for.

Once on the team settings page, select the ‘welcome message’ tab. Make sure the welcome message is enabled. Next, enter your welcome message and click ‘save’.