> For the complete documentation index, see [llms.txt](https://sinitic.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sinitic.gitbook.io/knowledge-base/using-chatcenter/assignment-rules.md).

# Assignment Rules

In BotEditor open the side menu bar and select ‘channels’ and then ‘webchat’, followed by selecting ‘assignment rules’.

Ensure conversations are assigned to a human team by selecting ‘team’ under ‘assign to’. If ‘bot’ is selected, the conversation will not appear in ChatCenter.

An agent can be limited to a certain number of open chats at once. Under ‘assignment rules’ enter the maximum number of chats per agent to ensure agents do not become overwhelmed with incoming chats.

![](/files/-LSMj4mhgKNoWWJVkoy7)